Refund policy

30-Day Satisfaction Guarantee

We stand behind the FenceMyDog GPS Fence System and want you to feel confident in your purchase.


If you are experiencing containment issues within 30 days of delivery, please contact our support team before requesting a refund. Our team will work with you to verify proper setup, collar fitment, boundary configuration, and training procedures.


Because successful containment depends on proper setup and training, customers may be asked to provide photos, videos, or other information demonstrating the issue.

To qualify for consideration under this guarantee, customers must:

Use the system according to the provided instructions.
Complete the recommended training process.
Ensure the collar is properly fitted and functioning correctly.
Cooperate with our support team during troubleshooting.

 


FenceMyDog reserves the right to deny claims where the product was misused, improperly fitted, modified, damaged, or used contrary to the provided instructions.

 

Our goal is to help every customer achieve successful containment before considering a return or refund.